Activate FAQ and troubleshooting

Short answers to the questions we hear most about Activate. If yours is not here, your HockeyStick consultant is happy to help.

I can't see Activate in my portal.

Activate only appears once it has been added to your engagement. If you open an Activate link without it, you are taken back to your Dashboard. Talk to your consultant if you expected to have it.

Momentum says "Momentum starts with a Strategy Anchor."

Your Strategy baseline has not been captured yet. Your HockeyStick team does this during Activate onboarding. Until then, Momentum cannot measure progress against your gap.

Momentum says "Awaiting the first daily snapshot."

Your numbers are calculated once a day, after PartnerStack data is reconciled. Check back the next day.

Can I edit a partner's leads, trials or revenue?

No. Those come straight from PartnerStack and cannot be edited in the portal. If a figure looks wrong, check the record in PartnerStack, then look at Partner reconciliation for anything unmatched.

What exactly do I enter on the Revenue page?

Your company's total revenue for the month, split into Sales, Marketing, Product-led and Partnerships, in thousands. See Logging your monthly revenue.

Why don't my PartnerStack and Finance figures match?

They measure different moments. PartnerStack records revenue when a referred customer converts; your finance team recognises it when it is invoiced. The Revenue page shows both side by side and never adds them together.

Why is there no review for last month?

A review appears only once all four revenue channels are saved for a completed month. Check the history table for months marked Partial.

Money figures say comparisons are paused.

Your finance currency and your Strategy baseline currency differ. Check Finance settings under Strategy & setup.

A partner I need is missing from the brief form.

Only current, active partners can be chosen. Activate the partner in PartnerStack and wait for the next sync.

The Partners page says data is stale.

The last successful PartnerStack sync is more than 14 days old. Ask your IT contact to check the PartnerStack connection under Integrations.

Webinars say Zoom needs reauthorising.

Zoom access has lapsed. Your IT contact can reconnect it with Reauthorize with Zoom under Integrations. Your webinar setup is kept in the meantime.

Does HockeyStick post to LinkedIn for me?

No. Activate creates editable copy and never publishes social posts itself. After approval, you copy each post into LinkedIn or your scheduling tool and publish it from there.