Troubleshooting

Most hiccups have a quick fix. Work through the one that matches your problem, and if it persists, contact your HockeyStick consultant.

My sign-in link is not working

Sign-in links and codes are single-use and time-limited, so an old one will stop working. Go back to platform.hockeystickai.com and request a fresh link. If the email does not arrive, check your spam or junk folder and confirm you used the email your consultant invited.

A deliverable is not appearing

Packs show up only after your consultant has reviewed and published them. If one is missing, it is likely still being prepared. Try refreshing the Deliverables page, and if you expected it to be ready, ask your consultant.

A PDF will not download

Try the download again after a moment. If it still will not save, check that your browser is not blocking the download, then reload the page and try once more.

My changes are not saving

Branding, intake answers and the Partnership Growth Roadmap are the areas you can edit. Give the page a moment to save, and check your internet connection is steady. Reload the page and confirm your change is there before leaving.

The page looks broken

A stuck or half-loaded page is usually fixed by a hard refresh. Reload the page fully, and if it still looks off, sign out and back in.