Getting more help

Your HockeyStick consultant is your main point of contact for anything to do with your engagement. They know your business and your programme, so they are the fastest route to an answer.

How to reach out

Get in touch through your usual email or meeting channel with your consultant. There is no separate ticket system to learn, just the working relationship you already have.

What to include

To help your consultant sort things out quickly, it helps to share:

What you were trying to do.
Which area of the portal you were in, for example Deliverables or Data Intake.
What happened, and anything you have already tried.
The email address you use to sign in, if the issue is about access.

If something looks off on screen, a short note of what you clicked and what you saw is often all your consultant needs to help.

For quick self-serve fixes first, see Troubleshooting and the Frequently asked questions.